Help Center

We'd like to make sure you have the best shopping experience.
Your Privacy & Security

Our site is encrypted ensuring your information is 100% safe. We've made shopping on Kafoefel.com extremely discreet, no mention of Kafoefel.com on your bank statement and no reference on your package.

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Payment Options

We currently accept credit cards, debit cards, EFT / direct deposit and Zapper. Once you place your order and checkout, you will be directed to PayFast to securely process your payment.

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Delivery & Tracking

Your package is delivered discreetly by our couriers, Courierit. This usually happens within 2 - 3 working days after you have placed your order. A tracking number is provided for your reference.

Learn more about delivery
Returns & Refunds

Returning intimate products can be a sticky situation and at times you may request a refund. We can only hope this never happens, but here we've put together some info on how we handle this.

Learn more about returns

Contact Us

We're always happy to give you a helping hand. If you can't find what you're looking for, feel free to email us at hello@kafoefel.com. You can also slide into our social media DMs for quick assistance!

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