Returns & Refunds

Our policy on faulty intimate items.
Returning Sex Toys

We sell intimate products which are used for, well, you know, intimate things! Just like your local clothes retailer won't take back used underwear, we are also unable to refund items unless they're faulty or damaged during shipping. This is really for your protection. All our adult products are shipped in high-quality, professional packaging. However, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards by accepting returned goods - regardless of whether or not a claim states that the product has not been used. If we then trusted such a false claim, in all fairness, we could then put the "unused" product back on our shelves to be re-sold. Not good for the customer who purchases these "unused" goods. We don't think this is acceptable business practice, and we are sure you would agree. Most of our toys come with a one-year manufacturers' warranty, giving you peace of mind.

Broken Toys

We will most definitely replace any defective toy within one year of purchase. If your toy is faulty within 1 month of purchase, we will send another one and collect the faulty one immediately. Please let us know as soon as your toy gives any problems, and we will get it sorted for you ASAP!

Getting Cold Feet

If you've changed your mind and while your package is on the way to you, or it has just arrived but you haven’t opened it yet, you can return the products for a credit voucher or refund. We will charge a 15% handling fee at our discretion. We cannot accept returns on any items that have been removed from their packaging, unless they are damaged or faulty.